Shipping Policy

Free Fast Shipping On Orders Over $300!

Warranty Policy

2-year warranty, excluding human damage.

Returns Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at FIREALARMPARTSDEPOT.COM If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers must receive an authorization number (RMA) from FIREALARMPARTSDEPOT.COM prior to returning any parts. Customers are responsible for return freight and must include the authorized RMA number on the box. If available, please include a copy of the invoice or picking list for the original shipment. RMA numbers are valid for 60 days from issue date. Returns are subject to a restocking fee for non-warranty or FIREALARMPARTSDEPOT.COM error returns that are returned over 90 days from purchase date. Only items that are currently stocked are eligible for return. Items returned without an RMA Number are subject to refusal or a restocking fee. Freight Collect or COD returns will be refused. All items must be returned complete and unused.

You can always contact us for any return question at info@firealarmpartsdepot.com.

Damages and issues

Exchanges

Refunds